Incident Management - November 13, 2026 - 202611.1.0 (Fall Release)

General Availability

Enhancements to Incident Management Web Forms

Copy an existing web form within an environment, delete web forms that are no longer needed, and export or import complete web form configurations between environments or tenants. These enhancements reduce the time and effort required to manage Incident web forms. You can now reuse existing configurations instead of recreating similar forms, remove outdated forms to keep environments organized, and move web forms between environments with greater consistency.

For more information, see Copying an Incident Web Form, Deleting an Incident Web Form, and Exporting and Importing Incident Web Forms.

Enhancements to User Groups and Organization Assignments

User groups can now be configured to receive email notifications for incident workflow actions. This enhancement means user groups can now receive notifications when an incident moves to the In progress stage. Additionally, Organizations now load according to the parent-child hierarchy configured in a web form's settings. This enhancement means you no longer have to manually assign an incoming incident to the correct organization, and incidents reach the right owner automatically.

For more information, see: Adding Incident Workflow Rules.

Table Enhancements for Incident Management
Tables and table functionalities have been upgraded to improve usability, accessibility, and customization, including resizable columns, more records per view, clearer row actions, and more. These updates are designed to provide a consistent and improved user experience, helping users work more efficiently with data and tailor their experience to their specific needs. Tables have been updated on the following screens:

  • Related tab of the Incident details screen

  • Summary tab of the Incident details screen

  • Jurisdictions tab of the Incident details screen

  • Incident types screen

  • Risks tab of the Incident details screen

For more information, see Table Enhancements Across the OneTrust Platform and Table Enhancements User Guide.

Text Field Character Limit

Text fields in the Incident Management Attribute Manager now support up to 10,000 characters. This establishes a consistent data model that lets customers reliably capture detailed, long-form input across all downstream experiences, replacing a limit of about 1,000 characters.

These enhancements will be available for the following Incident Management objects:

  • Incident

Incident Management workflows: Reorder trigger groups and HTML sanitization checks

In Incident Management workflows, administrators can now reorder trigger groups to control the sequence in which rules run. HTML sanitization checks now also apply when creating rules with Create Task or Send Notification actions, helping keep task and notification content safe. These updates make workflow automation more predictable and easier to manage.

This enhancement is available for Incident Management workflows on the following objects:

  • Incident

Fixed

  • Resolved an issue that prevented alphanumeric search values from returning expected results when searching for workflow names.

  • Resolved an issue that caused incorrect regulatory information to display for the Louisiana jurisdiction in Databreachpedia.

  • Resolved an issue that prevented workflow rules from triggering when the Assignee field was used as a condition.

  • Resolved an issue that caused assessment PDF exports to intermittently fail to generate.

  • Resolved an issue that caused incident records to be excluded from reports when filtering by a specific date range.

New Public Preview Features

Unified Table Experience in Attribute Manager

Attribute Manager in Incident Management now offers a unified, standardized table experience with paginated, resizable tables and consistent search, sort, and filter behavior. This replaces inconsistent filtering, sorting, and table behavior across Attribute Manager experiences, making configuration faster, easier, and more reliable for Site Admins and managers who configure objects, attributes, and assessments, and reducing the risk of misinterpreting data.

These enhancements will be available for the following Incident Management objects:

  • Incident

Standardized Attribute Export

Attribute data in Incident Management can now be exported from the Attribute Manager, giving administrators consistent, reliable data for audits, reporting, and governance reviews. Exports can include the full attribute set or only filtered results, and column selection limits each file to the relevant fields.

These enhancements will be available for the following Incident Management objects:

  • Incident

Standard Table Experience and Customize Option Order for Attribute Options

The attribute options table in the Incident Management Attribute Manager now uses the standard OneTrust table, providing a consistent, standardized table experience. The new Reorder options experience makes it easier to customize the order of attribute options. A Customize option order setting now appears above the options list in place of the checkbox and drag handle on each row, and the Search options field remains in the same place. Adopting the standard table simplifies maintaining attribute options and supports future maintenance.

These enhancements will be available for the following Incident Management objects:

  • Incident

Accessibility Conformance

  • Error messages now correctly display and are announced by screen readers when required multi-select fields or text areas are left blank (WCAG‑A 3.3.1: Error Identification).

  • Non-interactive elements no longer incorrectly receive keyboard focus (WCAG‑A 2.1.1: Keyboard).

  • A validation message now correctly displays when an incorrect code is entered in a CAPTCHA field (WCAG‑A 3.3.1: Error Identification).

Permissions

Things to Know

Enhanced Error Messages

Error messages across Incident Management have been enhanced so that failed submissions, approvals, and web form entries now display specific, accurate, and human-readable messages. They also now display a corrective next step, ensuring you will always know what you need to do to resolve an error.

About Known Defects

Issues that may impact our customers are documented in our Known Defects Database located here with approved workarounds and targeted releases for resolving the issue.